Disclaimer and Complaints Policy

1. Disclaimer

General Disclaimer

The information provided by Orion Recruitment Solutions Group (“we”, “our”, or “us”) on our website and in our recruitment services is intended for general informational purposes only. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the information, services, or related graphics contained on our website or offered by our agency for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Orion Recruitment Solutions Group shall not be held liable for any loss or damage arising from:

  • The use or inability to use our recruitment services or website.
  • Any errors or omissions in the content of our website or the recruitment process.
  • Any direct, indirect, special, incidental, or consequential damages, even if we have been advised of the possibility of such damages.

Orion Recruitment Solutions Group is not responsible for the actions or omissions of third parties, including employers, candidates, or other individuals who interact with our platform or services.

External Links

Our website may contain links to third-party websites or resources. These links are provided for convenience and informational purposes only. Orion Recruitment Solutions Group does not endorse or take responsibility for the content, accuracy, or privacy practices of any third-party sites, and we are not liable for any damages or loss caused by your use of third-party websites.

No Guarantee of Employment

While we strive to match candidates with suitable job opportunities, Orion Recruitment Solutions Group does not guarantee job placement, nor does it guarantee the success of any employment or business transaction. The recruitment process is contingent upon various factors, including employer requirements, candidate qualifications, and market conditions.

2. Complaints Policy

At Orion Recruitment Solutions Group, we are committed to providing high-quality recruitment services to both candidates and clients. We take all complaints seriously and aim to address them in a timely, fair, and transparent manner. This policy outlines how complaints are handled by our team.

2.1. What Constitutes a Complaint?

A complaint is any expression of dissatisfaction with our services, practices, or the behavior of our employees or representatives. Complaints may relate to:

  • The quality or accuracy of the recruitment services we provide.
  • The behavior or professionalism of our staff.
  • The transparency or fairness of the recruitment process.
  • A failure to meet agreed-upon timelines or expectations.

2.2. How to Make a Complaint

  1. Step 1: Contact Us Directly

    Candidates: If you are a candidate and have concerns about our recruitment services or the application process, please contact our [Recruitment Consultant/Team].
    Clients: If you are a client and have concerns about the quality or delivery of our recruitment services, please contact your dedicated account manager or the [Client Services Team].
    Contact Details:
    Email: [email protected]
    Phone: 020 3744 0444
    Address: 20 Browning Road, Malden, Essex, CM9 6BU

  2. Step 2: Provide Details

    To help us understand and address your complaint, please provide:

    • Your full name and contact details.
    • A clear description of the issue or concern.
    • Any relevant dates, documentation, or correspondence.
    • The impact the issue has had on you (if applicable).
  3. Step 3: Acknowledgment

    Once we receive your complaint, we will acknowledge receipt within 2-3 business days. You will be informed of the process we will follow to resolve the issue.

2.3. How We Handle Complaints

  • Assessment: We will assess the complaint and determine its nature and seriousness.
  • Investigation: Circumstances surrounding the complaint will be reviewed, including relevant documentation and input from involved parties.
  • Resolution: We will aim to resolve the complaint fairly, which may involve explanations, remedies, or improvements.
  • Response: A formal response will be provided within 10-15 business days from acknowledgment.

2.4. Escalation Process

If you are not satisfied with the resolution, you can escalate your complaint to a senior manager or director. If dissatisfaction persists, assistance can be sought from an external regulatory body or ombudsman.

2.5. Confidentiality and Non-Retaliation

We treat all complaints confidentially and ensure that complainants are protected from retaliation. Our team addresses complaints without prejudice or negative impact on your relationship with Orion Recruitment Solutions Group.

2.6. Continuous Improvement

Feedback, including complaints, is regularly reviewed to identify areas for improvement in our recruitment process, client relations, and overall service quality.

Conclusion

At Orion Recruitment Solutions Group, we are dedicated to maintaining high standards of service. Our Disclaimer and Complaints Policy provides a clear process for addressing concerns promptly and fairly, ensuring continuous improvement in our services.